What you’ll be doing:
- Support subscribers with general questions, technical concerns, and subscription requests
- Work with product and business teams to incorporate customer feedback in order to constantly improve our product
- Organize and execute your inbox, tasks, and objectives with our internal tool stack
- Diligently follow through with proper documentation after handling customer concerns
- Work and effectively communicate in a dynamic and fast-moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
- 9 a.m. - 6 p.m
We’re looking for someone who:
- Has excellent written and verbal communication
- Wants to learn and get better every day
- Is not afraid of ambiguity and exercises excellent judgment
- Desire to work in a fast-paced environment, continuously grow, and master your craft
- Alignment with Slash’s core mission of helping our customers make more money
- Familiarity with customer communication tools appreciated (Intercom, CRM, Analytics tools)
- Passion for, or curiosity to learn, financial technology
What's in it for You:
- Opportunity for high growth
- High autonomy + ownership culture
- Comprehensive health + benefits plan
- Unlimited Vacation
Location:
EST Timezone only (US & Canada)
Slash
